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Customer Success Associate - Remote

Posted 1 week ago
Customer Service
Full Time
USA

Overview

As a Customer Success Associate at Sleeper, you will be integral to supporting and nurturing user relationships, collecting feedback, and enhancing user experience in a sports-focused games platform.

In Short

  • Provide exceptional customer service across multiple channels.
  • Respond to user complaints and inquiries professionally.
  • Assist internal teams with ad hoc requests.
  • Support interdepartmental needs related to user interactions.
  • Review transactions for potential fraud.

Requirements

  • 1+ years of experience in a Customer Support/Success role.
  • Excellent verbal and written communication skills.
  • Ability to work flexible hours, including nights and weekends.
  • Availability during holidays and big game days.

Benefits

  • Competitive salary.
  • Comprehensive health, dental, and vision insurance.
  • 401(k) plan.
  • Flexible working hours and remote work options.
  • Opportunities for career advancement.
Sleeper logo

Sleeper

Sleeper is a dynamic company based in Las Vegas, NV, focused on creating a leading platform that connects friends through sports. With a commitment to quality and a small, impactful team, Sleeper emphasizes the importance of individual contributions to enhance their product. The company is backed by prominent Silicon Valley investors, including Andreessen Horowitz, General Catalyst, and Expa. Sleeper values diversity and equal opportunity in the workplace, ensuring a fair and inclusive environment for all employees and applicants.

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