Implementation Associate - Remote

Overview

The Implementation Associate will support large, complex customer implementations through the end-to-end implementation process, ensuring seamless execution within scope and timelines.

In Short

• Support customer onboarding and implementation processes.
• Manage communications and ensure alignment with stakeholders.
• Conduct quality assurance checks on customer documents.
• Assist with data uploads into company systems.
• Utilize project management skills to track timelines.
• Collaborate with cross-functional teams to resolve issues.
• Document action items and deliverables accurately.
• Identify risks and escalate issues as necessary.
• Provide feedback for process improvements.
• Participate in kick-off and working sessions with customers.

Requirements

• 2–5 years of experience in implementation or customer support.
• Strong project management skills; PMP certification is a plus.
• Excellent time management and documentation skills.
• Proven client management skills.
• Strong written and verbal communication skills.
• Highly organized with multitasking abilities.
• Ability to learn new technical concepts quickly.

Benefits

• Competitive pay with equity options.
• Comprehensive health care plans.
• Unlimited PTO.
• 401(k) with matching.
• Flexible working hours.
• Work-from-home setup budget.
• Paid family leave.
• Annual learning and development stipend.