Customer Success Product Specialist - International Canvas - Remote

Overview

The Customer Success Product Specialist will act as a technical subject matter expert for the International Canvas product line, supporting global customers and empowering Customer Success Managers with product knowledge and strategic guidance.

In Short

• Drive customer retention and growth for the Canvas product line.
• Develop resources and strategies to enhance customer engagement.
• Conduct research and analysis of product trends.
• Provide expert guidance during customer calls.
• Create engaging professional development sessions for CSMs.
• Gather customer feedback to inform product decisions.
• Collaborate with CSM leadership on customer communications.
• Report insights on customer trends and product issues.
• Support cross-sell and upsell initiatives.
• Utilize technical aptitude to solve customer problems.

Requirements

• Experience driving revenue growth.
• Technical aptitude with a preference for Instructure products.
• Ability to learn complex technology systems quickly.
• Exceptional written and verbal communication skills.
• Strong multitasking and prioritization abilities.
• Customer-facing experience in the software industry.
• Problem-solving skills.

Benefits

• Competitive compensation and ownership program participation.
• Flexible schedules and remote-friendly culture.
• Generous time off and wellness programs.
• Annual learning and development stipends.
• Necessary technology and tools for optimal performance.
• Employee recognition program.
• Inclusive and supportive company culture.