Product Specialist and Customer Success for SaaS - Remote

Overview

Join Rivero as a Product Specialist for our Kajo scheme compliance solution, focusing on customer onboarding and engagement to maximize product value.

In Short

• Full Time position
• On-Site in Zürich or Remote in EU/EFTA/GB
• Engage with customers to ensure effective use of Kajo
• Support product team with requirements and QA
• Analyze customer usage data to prevent churn
• Conduct training sessions for users
• Work collaboratively with cross-functional teams
• Experience in SaaS and B2B environments preferred
• Proactive and tech-savvy individuals are encouraged to apply
• Excellent communication skills required

Requirements

• Self-starter with a positive attitude
• Ability to manage multiple tasks simultaneously
• Proficient in English; German is a plus
• Experience as a product specialist or customer success manager
• Strong interpersonal skills
• Ability to guide customers towards product adoption
• Understanding of compliance in the payment industry is a plus

Benefits

• Collaborative workspace in a historic building
• International startup culture with growth opportunities
• Continuous learning through peer-led sessions
• Regular social events and community involvement
• Flexible tech setup and mobile allowance
• Dog-friendly office environment
• Ownership opportunities through stock options