Customer Success Manager - International - Remote

Overview

As a Customer Success Manager of International at Sword Health, you will be the main point of contact for our customers, ensuring they are having a great experience with our solutions while driving member engagement and demonstrating value.

In Short

• Manage the end-to-end client lifecycle for a growing list of customers.
• Build trusted & strategic relationships with customers.
• Monitor service performance and propose strategies for improvement.
• Deliver quantifiable and qualitative insights to customers.
• Develop client account plans and recommend investments needed for success.
• Advocate for the needs of customers and team members internally.
• Strong project management skills to manage multiple customers.
• Comfortable working in ambiguity and adaptable to change.
• 3+ years of experience in customer success/account management roles.
• Passionate about bringing world-class healthcare to those who need it.

Requirements

• 3+ years of experience in customer success/account management roles.
• Experience building relationships with stakeholders and executives.
• Ability to create and implement efficient processes.
• Strong growth mindset and analytical skills.
• No ego, highly collaborative, and goal-oriented.
• Experience in Digital Health is preferred.

Benefits

• Competitive salary with career development opportunities.
• Flexible working environment with remote options.
• Unlimited vacation policy.
• Access to health and well-being programs.
• Stimulating and fast-paced work environment.