International Customer Success Manager - Remote

Overview

PartsBase Inc. is the world's largest online Aviation Marketplace and Community. Our global community is comprised of over 7,600 companies accessing our technology in over 217 countries & territories. We work with some of the biggest brands in aviation including Delta, Northrop Gruman, AvAir, Heico, Chevron, Air France Industries, and Air Australia.

PartsBase offers a FULLY remote environment where one can work at the forefront of where the aviation business meets technology. Imagine getting to work with peers worldwide, implementing business technology projects that challenge the boundaries.

In Short

• Develop and maintain strong relationships with key decision makers and stakeholders in PartsBase’s international market.
• Identify growth opportunities and expand the scope of services provided to customers.
• Create impactful customer connections through insights and education via demos and presentations.
• Monitor customer satisfaction levels and proactively resolve issues.
• Develop and implement strategies to control client churn and maximize retention rates.

Requirements

• 2+ years’ experience in sales and account management in a B2B SaaS environment.
• Excellent verbal and written communications skills.
• Strong negotiation skills and ability to handle rejection.
• Strong problem-solving skills and the ability to think on your feet.
• Quota carrying inside sales/business development experience.
• Written and spoken fluency in English; Arabic preferred.

Benefits

• Medical, Vision, and Dental insurance.
• Supplemental Insurance.
• Paid Holidays.
• Medical Leave.
• Paid Time Off.
• 401(k).