International Customer Success Representative - Remote

Overview

PartsBase Inc. is the world's largest online Aviation Marketplace and Community. Our global community is comprised of over 7,600 companies accessing our technology in over 217 countries & territories. We work with some of the biggest brands in aviation including Delta, Northrop Gruman, AvAir, Heico, Chevron, Air France Industries, and Air Australia.

PartsBase offers a FULLY remote environment where one can work at the forefront of where the aviation business meets technology. Imagine getting to work with peers worldwide, implementing business technology projects that challenge the boundaries.

In Short

• Manage account renewals two months ahead of cycle.
• Process and validate renewal quotes, pricing, and subscription details.
• Communicate with clients via email and phone to confirm renewals.
• Track all renewal activity and maintain accurate internal systems.
• Perform daily Revenue Validation Activities (RVAs) and support reporting.
• Collaborate with team members to meet deadlines and improve processes.

Requirements

• 2+ years in customer success, renewals, or customer service.
• Excellent communication and negotiation skills.
• Highly organized, proactive, and accountable in a remote work environment.
• English fluency; Mandarin a plus.

Benefits

• Competitive pay + individual & team bonus structure.
• Medical benefits.
• Annual leave.
• Holiday leave.
• EPF contribution.
• Uncapped growth opportunities in a global SaaS company.
• Professional development and growth programs.
• The chance to make your mark in one of the world’s largest online aviation marketplaces.