Customer Success Representative - Remote

Overview

The Customer Success Representative (CSR) supports the success and retention of Agworld’s enterprise grower, farm manager and PCA customers by delivering a high level of product knowledge, proactive client engagement, and structured onboarding support.

In Short

• Manage a portfolio of enterprise grower and agronomic accounts.
• Drive platform adoption and reduce churn.
• Serve as a subject matter expert on platform capabilities.
• Develop tailored onboarding and engagement plans.
• Identify opportunities to improve client outcomes.
• Collaborate with internal stakeholders to resolve customer needs.
• Analyze engagement and churn data for process improvements.
• Lead onboarding and training sessions for customers.
• Monitor customer engagement metrics and follow up as needed.
• Maintain product expertise and communicate updates to customers.

Requirements

• Passion for agriculture and technology.
• Strong communication and relationship management skills.
• Ability to analyze data and provide insights.
• Experience in customer success or account management.
• Proactive problem-solving skills.
• Ability to work independently and collaboratively.
• Familiarity with digital agriculture platforms.
• Strong organizational skills.
• Willingness to learn and adapt.
• Experience in training or enablement is a plus.

Benefits

• Work with a leading agricultural technology company.
• Opportunity to make a real difference in the industry.
• Collaborative and innovative team environment.
• Professional development opportunities.
• Access to advanced tools and resources.
• Flexible working conditions.
• Competitive compensation package.
• Health and wellness benefits.
• Engagement in meaningful projects.
• Recognition for contributions and achievements.