Customer Success Representative - Remote

Overview

As a Customer Success Representative, you'll be part of a dynamic team where your contributions to providing premier customer care are valued, and your professional development is prioritized.

In Short

• Serve direct customers and consumers by providing product and service assistance and resolving issues.
• Ensure leadership and sales team members are informed of customer account activities.
• Provide customers with accurate information regarding pricing and product updates.
• Assist customers with inquiries or problems concerning their orders.
• Offer product technical information to respond to customer inquiries.
• Partner with sales and operations teams for effective communication.
• Engage Team Leads for escalated issues promptly.
• Assist with training sessions for CSRs and onboarding new employees.
• Support process improvements aimed at increasing customer satisfaction.

Requirements

• High school diploma or equivalent required; bachelor’s degree preferred.
• 1–2 years of customer or consumer support experience.
• Familiarity with the building products industry preferred.
• Strong problem-solving and negotiation skills.
• Proficient with telecom software (Genesys) and Microsoft Office.
• Excellent time management skills.
• Collaborative team player with strong interpersonal skills.
• Adaptable and resilient in the face of challenges.

Benefits

• Medical, dental, and vision benefits starting day 1.
• PTO and paid holidays.
• FSA and life insurance.
• 401k and EAP programs.
• Tuition reimbursement and professional development opportunities.