Customer Success Representative - Remote

Overview

As a Customer Success Representative, you will ensure every RRI client feels seen, supported, and set up for success. This role involves providing high-quality support and guidance to clients through various channels.

In Short

• Respond to high-volume inbound client inquiries via phone, email, Zoom, and live chat.
• Troubleshoot issues and resolve problems with empathy, speed, and precision.
• Guide clients through our products, event logistics, and program onboarding.
• Handle escalations with professionalism, resourcefulness, and care.
• Maintain clear, detailed records in Salesforce, Zendesk, and internal systems.
• Anticipate client needs and offer thoughtful, proactive solutions.
• Collaborate with sales, concierge, and coaching teams to drive seamless handoffs.
• Represent the RRI brand with excellence, ownership, and heart.
• Flexibility on some evenings and weekends during events is required.
• Travel, up to 25%, is required for supporting live & virtual events.

Requirements

• 2–5+ years in customer service, client experience, hospitality, or high-ticket sales support.
• Obsessed with service and take pride in solving problems fast, right, and with a human touch.
• Communicate clearly, confidently, and personably—verbally and in writing.
• Can juggle multiple systems (Salesforce, Slack, Zoom, etc.) without dropping the ball.
• Thrive under pressure and love a fast-moving team where expectations are high.
• Show up with positive energy, emotional intelligence, and zero ego.
• Have experience with personal development content or are eager to learn it.

Benefits

• 100% Remote (U.S.-based).
• Health & wellness benefits (for full-time hires).
• Employee Stock Ownership Program (ESOP).
• Work in a mission-driven, socially conscious organization.
• Growth path into sales, operations, coaching, or leadership.
• Join a team that’s changing lives every day.