Customer Success Representative - Remote

Overview

The Customer Success Representative role involves engaging with customers to ensure their success and satisfaction with the product, providing support and onboarding, and collaborating with internal teams to drive improvements.

In Short

• Fully remote position.
• Independent contractor, full-time role.
• Engage with customers via Slack and support tools.
• Deliver personalized onboarding experiences.
• Manage customer payments and retention efforts.
• Identify expansion opportunities for customers.
• Track and manage feature requests from customers.
• Facilitate communication between customer success, sales, and product teams.
• Work in a fast-paced, customer-first environment.
• Be a key player in ensuring customer satisfaction and success.

Requirements

• Experience in customer success or support roles.
• Strong problem-solving skills.
• Detail-oriented and resourceful.
• Ability to work cross-functionally.
• Familiarity with CRM tools and customer engagement platforms.
• Excellent communication skills.
• Ability to handle customer inquiries effectively.
• Proficiency in managing onboarding processes.
• Understanding of billing processes and retention strategies.
• Ability to track and categorize customer feedback.

Benefits

• Retention bonuses at various milestones.
• Community-driven benefits including an annual retreat.
• Opportunity to work with top startups in the US and EU.
• Work with exceptional teams and founders.
• Potential for career growth and promotion.