Customer Success Representative - Remote

Overview

The Customer Success Representative at Artera plays a vital role in ensuring a world-class experience for customers, including clinicians and administrators, by providing support through onboarding, training, and product ordering.

In Short

• Deliver empathetic and solution-oriented support to customers.
• Collaborate with internal teams to resolve customer issues.
• Manage orders and provide accurate case resolution.
• Utilize clinical documents to support the order process.
• Maintain documentation and follow standard operating procedures.
• Prioritize work based on urgency and customer impact.
• Identify opportunities for workflow improvements.
• Communicate clearly and respectfully with customers.
• Proactively seek solutions to customer problems.
• Embrace change in a dynamic startup environment.

Requirements

• Bachelor's degree required.
• Minimum of 2 years of customer service experience in healthcare.
• 3 years of experience in a collaborative environment.
• Previous sales support experience preferred.
• Understanding of clinical data and sales principles.
• Strong problem-solving and communication skills.
• Experience with Salesforce, Slack, and Zendesk preferred.

Benefits

• Opportunity to work in an innovative AI startup.
• Collaborative team environment.
• Professional growth and development opportunities.
• Flexible work arrangements.