Customer Success Representative - Remote

Overview

We are seeking a highly motivated and detail-oriented Customer Success Representative to join our team at Freed, where we combine clinician love with the latest AI tech to create products that enhance clinician happiness.

In Short

• Manage support tickets and address customer inquiries.
• Collaborate with cross-functional teams to resolve issues.
• Identify trends in customer issues to improve service quality.
• Educate customers on product features and best practices.
• Work in a hybrid schedule, collaborating in person three days a week.
• Bring a customer-centric mindset to deliver exceptional service.
• Utilize customer support software and CRM systems effectively.
• Thrive in a fast-paced environment.
• Contribute to a positive team culture focused on innovation.
• Make an immediate impact in a high-growth company.

Requirements

• Bachelor's degree in Business Administration, Communications, or related field preferred.
• Previous experience in a customer-facing role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in customer support software and CRM systems.
• A customer-centric mindset with a passion for service.
• Ability to adapt to evolving priorities.

Benefits

• Competitive salary and equity in a high-growth company.
• Medical, dental, and vision coverage for US-based employees.
• Unlimited PTO.
• Company-sponsored annual retreats.
• Opportunity to make an immediate impact.