Customer Success Representative - Remote

Overview

The Customer Success Representative will be responsible for ensuring seamless customer interactions, managing orders, and fostering strong client relationships.

In Short

• Fully remote position with overlapping PST working hours.
• Full-time job with a 40-hour work week.
• Serve as the primary point of contact for customer inquiries via phone, email, and chat.
• Build rapport with clients and provide personalized recommendations.
• Process online and phone orders efficiently.
• Coordinate with design and logistics teams for timely order execution.
• Address customer concerns and resolve issues quickly.
• Identify upsell and cross-sell opportunities for additional products.
• Maintain accurate records of customer interactions in the CRM.
• Assist with marketing initiatives and seasonal campaigns.

Requirements

• Experience in customer service or related field.
• Strong communication skills, both verbal and written.
• Ability to manage multiple tasks and prioritize effectively.
• Familiarity with CRM software and order management systems.
• Problem-solving skills and a customer-oriented mindset.
• Willingness to work flexible hours during peak seasons.

Benefits

• Competitive salary based on experience.
• Retention bonuses at various milestones.
• Opportunities for professional growth and development.
• Community-oriented opportunities like annual retreats.
• Work in a supportive and dynamic team environment.