Customer Success Representative - Remote

Overview

Jobber is seeking a Customer Success Representative to empower small businesses by providing exceptional product support and customer service.

In Short

• Join Jobber's Customer Success department.
• Provide support via live chat, phone, or email.
• Assist users with understanding product features.
• Troubleshoot customer issues and gather feedback.
• Participate in onboarding and support current customers.
• Build a knowledge base for FAQs.
• Work in a fast-paced environment.
• Collaborate with product and technical teams.
• Maintain high productivity across support channels.
• Contribute to a culture of transparency and inclusivity.

Requirements

• Strong interpersonal skills and a love for working with people.
• Ability to solve problems quickly and adapt to change.
• Empathy towards customer journeys.
• Excellent verbal and written communication skills.
• Curiosity and a proactive approach to learning.
• Reliability and supportiveness towards team and customers.
• Resilience in facing challenges.
• Comfort with technology and cloud-based software.

Benefits

• Transparent and fair compensation starting at $50,000.
• Equity rewards and annual health stipends.
• Retirement savings matching.
• Comprehensive health benefits.
• Access to a talent development program.
• Support for various types of leave and breaks.
• Opportunity to impact a growing industry.
• Work with a supportive and humble team.