Customer Success Representative - Remote

Overview

As a Customer Success Representative, you'll be part of a dynamic team where your contributions to providing premier customer care are valued, and your professional development is prioritized. Join us and become an integral part of our winning team.

In Short

• Serve direct customers and consumers by providing product and service assistance.
• Manage customer accounts and ensure smooth processing.
• Provide accurate information regarding pricing and product updates.
• Assist with inquiries or problems concerning orders.
• Offer technical support and connect customers with qualified personnel.
• Collaborate with sales and operations teams for a premier customer experience.
• Engage Team Leads for escalated issues.
• Assist with training sessions for new employees and CSRs.
• Contribute to process improvements for customer satisfaction.
• Support colleagues in special projects aimed at optimizing workflows.

Requirements

• High School Diploma or equivalent required; bachelor’s degree is a plus.
• 1-2 years of proven direct customer support experience.
• Understanding of the building products industry preferred.
• Strong problem-solving, negotiation, and communication skills.
• Proficient in telecom software and Microsoft Office applications.
• Solid time management skills with the ability to prioritize.
• Strong interpersonal and teamwork skills.
• Adaptability and openness to change.
• Resilience and ability to maintain productivity during challenges.
• Willingness to learn new processes and technologies.

Benefits

• Medical, dental, and vision benefits starting day 1.
• PTO and paid holidays.
• Life insurance and 401k.
• Tuition reimbursement and professional development opportunities.
• Participation in Employee Resource Groups for diversity and inclusion.