Customer Success Representative - Remote

Overview

The Customer Success Representative is responsible for providing an excellent client experience by communicating with clients and their applicants’ inquiries through phone, email, mail, and live chat.

In Short

• Full-Time, Hourly, Remote position.
• Schedule: M-F 8:00a-5:00p EST.
• Compensation: $15.50-$16.50 per hour.
• Communicate with customers via telephone and electronic methods.
• Multi-task between phone volume, live chats, and email.
• Respond to client/applicant inquiries and resolve concerns.
• Build client partnerships with accurate service.
• Work with other departments to enhance client relationships.
• Maintain a high standard of customer service.
• Become a Subject Matter Expert on company products.

Requirements

• High School Diploma or equivalent.
• Minimum six months of experience in a customer service role.
• Excellent customer service skills.
• Strong written and oral communication skills.
• Detail-oriented and organized.
• Ability to multi-task and manage time effectively.
• Proficiency in Microsoft Office Suite applications.
• Ability to adapt to change and remain calm in stressful situations.
• Trustworthiness to handle confidential information.
• Positive attitude and team player mentality.

Benefits

• Medical, Dental, and Vision insurance.
• Employer paid Life Insurance and Long-Term Disability.
• 401(k) with company match.
• Paid holidays and Paid time off (PTO).
• Sick Time and Pet insurance.