Customer Success Representative - Remote

Overview

As a Customer Success Representative at AlGooru, you will play a crucial role in ensuring customer satisfaction and operational efficiency.

In Short

• Deliver exceptional customer service by handling inquiries and resolving issues.
• Ensure operational efficiency through continuous improvement of support processes.
• Maintain accurate records and adhere to company policies.
• Manage incoming calls and assess customer needs.
• Educate customers about services and assist with technical issues.
• Resolve customer complaints professionally via phone or messaging.
• Provide timely solutions and ensure follow-up until resolution.
• Handle refund requests and address billing concerns.
• Collaborate across teams for customer-related matters.
• Optimize ticketing systems by identifying challenges.

Requirements

• Strong communication skills.
• Experience in customer service or support.
• Problem-solving skills.
• Ability to handle technical issues.
• Detail-oriented with record-keeping skills.

Benefits

• Opportunity to work in a leading private tutoring platform.
• Engage in a collaborative work environment.
• Be part of a mission-driven team focused on personalized learning.