Customer Success Representative - Remote

Overview

SEIDOR North America is seeking a proactive, customer-focused Customer Success Representative to join our award winning team!

In Short

• Join SEIDOR North America as a Customer Success Representative.
• Serve as the primary liaison for SAP Business One customers.
• Foster trust and long-term relationships with clients.
• Identify upselling or cross-selling opportunities.
• Address customer concerns promptly and professionally.
• Monitor customer usage and health metrics.
• Coordinate with internal teams to advocate for customer needs.
• Maintain records of customer interactions in CRM.
• Work in a fast-paced, collaborative environment.
• Opportunity to contribute to the growth and success of SEIDOR.

Requirements

• 1–3 years of experience in a customer-facing role.
• Strong communication and relationship-building skills.
• Ability to manage a large volume of customers.
• Familiarity with CRM tools.
• Highly organized and detail-oriented.
• Team player in a collaborative environment.
• Experience in the software or SaaS industry.
• Knowledge of B2B project-based customer environments.

Benefits

• Work with an award-winning technology consultancy.
• Be part of a global workforce of over 10,000 professionals.
• Engage with a diverse portfolio of SAP solutions.
• Opportunity for career growth and development.
• Participate in a collaborative and supportive team environment.