Customer Success Representative - Remote

Overview

The Customer Success team at Smarsh is dedicated to driving customer success and establishing loyal relationships. This entry-level role focuses on building relationships, promoting product adoption, and resolving customer issues.

In Short

• Respond to inbound customer calls promptly.
• Resolve service problems by clarifying complaints and determining solutions.
• Analyze customer contracts and billing issues.
• Track activity in Salesforce and log customer discussions.
• Process customer account or billing adjustments.
• Meet or exceed time to resolution targets.
• Partner with internal teams to address escalated issues.

Requirements

• 1+ years’ experience in customer service or customer success.
• Self-motivated and able to perform under pressure.
• Excellent communication and listening skills.
• Tenacious and results-driven.
• Ability to work independently and in a group.
• Strong organization and time management skills.
• Experience with Salesforce or similar CRM is a plus.

Benefits

• Opportunity to work in a rapidly growing company.
• Be part of a team that values customer relationships.
• Work in a supportive and collaborative environment.