Customer Success Representative - Remote

Overview

As a Customer Success Representative, you will be the front line of customer engagement—ensuring every interaction leaves clients feeling valued and delighted. You’ll manage orders, resolve issues, and provide personalized recommendations, all while maintaining the brand’s high standards of service and attention to detail.

In Short

• Full-time independent contractor role.
• Work schedule includes weekends and US holidays during peak seasons.
• Engage with customers via phone, email, and live chat.
• Build rapport and offer personalized recommendations.
• Process orders accurately and efficiently.
• Resolve customer concerns with professionalism.
• Identify upsell and cross-sell opportunities.
• Maintain accurate CRM records.
• Earn bonuses for successful upsells.
• Contribute to customer satisfaction and loyalty.

Requirements

• Experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Passion for luxury and creating memorable experiences.
• Proficient in using CRM systems.

Benefits

• Retention bonuses at 3, 6, 9, and 12 months.
• Community-driven benefits like an annual retreat.