Customer Success Representative - Remote

Overview

Pavago's client is dedicated to delivering exceptional customer experiences while driving efficiency and innovation. They are seeking a highly motivated Customer Success Representative (CSR) to join our team and play a key role in ensuring customer satisfaction, smooth operations, and strong account management.

In Short

• Full-Time role focused on customer success and satisfaction.
• Remote position with US working hours.
• Manage customer cases using Salesforce.
• Resolve billing and invoice-related inquiries.
• Provide proactive updates to customers.
• Maintain accurate documentation and records.
• Identify opportunities for process improvements.
• Collaborate with internal teams for issue resolution.
• Achieve key performance indicators for case management and receivables.
• Engage in a structured interview process.

Requirements

• Strong communication skills.
• Experience with case management and customer support.
• Ability to manage multiple cases efficiently.
• Attention to detail in documentation.
• Proactive problem-solving skills.
• Experience with Salesforce is preferred.
• Ability to work independently in a remote setting.
• Customer-focused mindset.

Benefits

• Opportunity to work in a dynamic and innovative environment.
• Remote work flexibility.
• Engagement in a supportive team culture.
• Professional development opportunities.
• Contribute to improving customer experiences.