Remote Otter LogoRemoteOtter

International Customer Success Manager - Remote

Posted 4 days ago
Customer Service
Full Time
Canada
$65,000 - $104,000 CAD/year

Overview

The International Customer Success Manager (CSM) at Toast plays a critical role in delivering the promise of helping restaurants succeed. This role involves fostering trust and growth across a diverse portfolio of customers, focusing on retention, expansion, and advocacy while driving adoption of Toast’s product suite.

In Short

  • Manage relationships with customers and internal stakeholders.
  • Serve as the main point of contact for customers.
  • Update customer records in Salesforce.
  • Facilitate regular communication with customers.
  • Deliver strategic business reviews to align on goals.
  • Become a trusted advisor on Toast products.
  • Drive activation and adoption of Toast modules.
  • Retain and grow SaaS revenue.
  • Provide regular voice-of-customer feedback.
  • Utilize digital tools for customer engagement.

Requirements

  • 4+ years of experience in account management or customer success.
  • Proven success in a technology or SaaS environment.
  • Exceptional communication and presentation skills.
  • Strong organizational skills and ability to thrive in fast-paced environments.
  • Ability to travel up to 10% within your assigned region.

Benefits

  • Competitive compensation and benefits programs.
  • Flexibility to meet changing needs.
  • Opportunities for personal and professional growth.
Toast logo

Toast

Toast is a rapidly growing company that is transforming the restaurant industry by integrating technology with a strong commitment to customer success. Their platform combines restaurant point of sale systems, guest-facing technology, and award-winning customer support to help restaurants streamline operations, boost revenue, and enhance guest experiences. The company is dedicated to empowering the restaurant community, enabling them to delight guests and thrive in a competitive market. With a focus on diversity, equity, and inclusion, Toast values its employees as the key ingredient to its success and strives to create an inclusive environment that fosters authenticity and respect.

Share This Job!

Save This Job!

Similar Jobs:

PartsBase

International Customer Success Manager - Remote

PartsBase

2 days ago

Join PartsBase as an International Customer Success Manager, focusing on relationship building and customer satisfaction in a fully remote role.

USA
Full-time
Sales / Business
Samsara logo

Customer Success Manager - Remote

Samsara

Yesterday

The Customer Success Manager will enhance customer experience and support service solutions at Samsara, a leader in IoT data for physical operations.

Mexico
Full-time
Customer Service
Owner logo

Customer Success Manager - Remote

Owner

Yesterday

Join Owner.com as a Customer Success Manager to drive customer engagement and retention in a fully remote role.

USA
Full-time
Customer Service
80000 - 90000 USD/year
Modash logo

Customer Success Manager - Remote

Modash

2 days ago

Join Modash as a Customer Success Manager to help brands connect with creators and ensure customer satisfaction in a fully remote role.

Worldwide
Full-time
Customer Service

D.C.N

Customer Success Manager - Remote

Dodge Construction Network

2 days ago

The Customer Success Manager will enhance customer experience and retention for new SMB customers through proactive engagement and support.

USA
Full-time
Customer Service
$50,000 - $65,000/year