Regional Customer Success Manager, India - Remote

Overview

The Regional Customer Success Manager will build and maintain strong relationships with customers in India, ensuring exceptional service and support while driving engagement and retention.

In Short

• Build and maintain relationships with customers in India.
• Collaborate with the US Customer Success team.
• Drive engagement with mental wellness programs.
• Serve as primary contact for global product updates.
• Address escalations and urgent matters promptly.
• Understand cultural nuances in client interactions.
• Support clients with training topics and benefit overviews.
• Lead global QBRs/ABRs and reporting requests.

Requirements

• 5+ years of Customer Success/Account Management experience.
• Ability to manage a book of business with 30+ customers.
• Deep passion for customer success.
• Strong problem-solving skills and data analysis.
• Excellent verbal and written communication skills.
• Self-starter with a bias for action.
• Focus on high customer retention and expansion metrics.
• Knowledge of SaaS and CRM tools is a plus.

Benefits

• Opportunity to work in a mission-driven company.
• Work fully remote with flexibility.
• Be part of a fast-growing team in mental health.
• Engage in continuous learning and improvement.