Customer Success Regional Team Manager - Remote

Overview

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1000+ colleagues in 70+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

In Short

• We are hiring a Customer Success Regional Team Manager.
• Support Canonical's growth by expanding the CSM team globally.
• Deliver outstanding customer services in the new technologies sector.
• Provide mentoring and coaching in post-sales account management.
• Analyze regional performance metrics and identify trends for improvement.
• Engage a diverse customer base and adapt to various CSM motions.
• Collaborate with other departments to enhance customer experience.
• Document and report on team activities and changes.
• Willingness to travel up to 4 times a year for internal events.
• Enjoy a distributed work environment with team sprints in person.

Requirements

• Excellent academic results at school and university.
• Bachelor’s or equivalent degree in Business, Communication or STEM.
• Knowledge and passion for Customer Success and technology.
• Track record of exceptional Customer Success experience results.
• Commitment to continuous learning and improvement.
• Creative problem-solving and cross-team collaboration.
• Experience growing and developing a CSM team.
• Hands-on approach to using data for continuous improvement.

Benefits

• Distributed work environment with team sprints in person.
• Personal learning and development budget of USD 2,000 per year.
• Annual compensation review.
• Recognition rewards.
• Annual holiday leave.
• Maternity and paternity leave.
• Employee Assistance Programme.
• Opportunity to travel to new locations to meet colleagues.
• Priority Pass for travel and travel upgrades for long haul events.