Customer Success Regional Team Manager - Remote

Overview

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1000+ colleagues in 70+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

In Short

• Hiring a Customer Success Regional Team Manager.
• Expanding the Customer Success Manager (CSM) team globally.
• Focus on revenue retention and growth through exceptional customer service.
• Mentoring and coaching team members in post-sales account management.
• Analyzing regional performance metrics and identifying improvement opportunities.
• Collaborating with other departments to enhance customer experience.
• Resolving escalated customer issues.
• Documenting processes and changes for quality assurance.
• Willingness to travel up to 4 times a year for internal events.
• Remote role with a distributed work environment.

Requirements

• Excellent academic results at school and university.
• Bachelor’s or equivalent degree in Business, Communication or STEM.
• Knowledge and passion for Customer Success and technology.
• Track record of exceptional Customer Success experience results.
• Commitment to continuous learning and improvement.
• Creative problem-solving and cross-team collaboration skills.
• Experience growing and developing a CSM team.
• Hands-on approach to using data for team activities.
• Proficiency in multiple languages is a plus.

Benefits

• Distributed work environment with team sprints in person.
• Personal learning and development budget of USD 2,000 per year.
• Annual compensation review.
• Recognition rewards.
• Annual holiday leave.
• Maternity and paternity leave.
• Employee Assistance Programme.
• Opportunity to travel to new locations for team meetings.
• Priority Pass for travel upgrades for company events.