Associate Customer Success Engineer - Remote

Overview

The Associate Customer Success Engineer plays a key role in optimizing customer utilization and return on investment in Cyera's data security platform, contributing significantly to customer satisfaction and success.

In Short

• Serve as the primary technical expert on the Cyera Platform.
• Establish trust with customers at all levels.
• Drive customer adoption through onboarding and training.
• Design and deliver customized use cases based on customer needs.
• Ensure customers realize full value from their investment.
• Identify and resolve obstacles to customer success.
• Advocate for customer feedback in product development.
• Utilize training resources for customer education.
• Troubleshoot technical issues impacting customers.
• Conduct Quarterly Business Reviews to evaluate progress.

Requirements

• Associate’s degree or equivalent experience required.
• Strong project management skills.
• Self-starter in a fast-paced environment.
• Results-oriented with a track record of customer satisfaction.
• Proficiency in SQL and scripting languages.
• Familiarity with APIs and web services.
• Excellent interpersonal and customer relations skills.
• Clear verbal and written communication skills.
• Ability to work autonomously on complex challenges.

Benefits

• Ability to work remotely with office setup reimbursement.
• Competitive salary.
• Unlimited PTO.
• Paid holidays and sick time.
• Health, vision, and dental insurance.