Linux Systems Engineer - Cloud Support - Remote

Overview

This role involves providing technical support to customers and ensuring the reliability of SearchStax's cloud search services. The position requires expertise in Linux systems and cloud management.

In Short

• Collaborate with engineers for high availability of services.
• Resolve customer support tickets efficiently.
• Ensure positive customer experiences.
• Manage cloud operations in a global support team.
• Respond to escalated service issues effectively.
• Set up backups and deploy software using automation.
• Configure alerts on core infrastructure.
• Perform periodic security audits.
• Contribute to Standard Operating Procedures.
• Participate in on-call rotation.

Requirements

• Strong communication skills in English.
• 2+ years of experience in Linux administration.
• Experience with at least one cloud provider.
• Knowledge of network issues.
• Familiarity with Bash or Python scripting.
• Practical knowledge of MySQL and NoSQL databases.
• Experience in web server administration.
• Exposure to ITIL processes.
• Willingness to learn new technologies.
• Ability to work independently and in a team.
• Knowledge of DevOps tools is a plus.

Benefits

• Opportunity to work with a leading company in cloud search.
• Gain experience in a global support team.
• Work on cutting-edge cloud technologies.
• Flexible working conditions.
• Chance to improve professional skills.