Customer Success Manager - Remote

Overview

As a Customer Success Manager at OXIO, you will oversee the company's relationship with its most important customers, ensuring their needs are met and promoting OXIO services.

In Short

• Promote OXIO services in assigned client portfolio.
• Develop strategies to increase service penetration.
• Maintain accurate revenue forecasts for clients.
• Establish and manage clients’ SIM forecasts.
• Promote value-added services and establish anti-churn strategies.
• Achieve sales objectives and build trust with clients.
• Resolve customer issues and maintain communication.
• Plan and execute Quarterly Business Reviews.
• Prepare regular reports using key account metrics.
• Oversee billing and ensure timely payment collection.

Requirements

• Experience as a key account manager in Telecom or SaaS.
• Strong sales and customer solution skills.
• Excellent communication and interpersonal skills.
• Organizational and problem-solving abilities.
• BSc/BA in Business Administration or relevant fields.
• Experience in Customer Experience transformation.
• Ability to build relationships and influence others.
• Experience in leading teams for client engagements.
• Ability to convey complex ideas clearly.
• Fluent in Spanish and English.

Benefits

• Competitive salary and stock options.
• Company paid healthcare.
• Flexible work arrangements.
• Company-sponsored team lunches and retreats.
• International work opportunities.
• Diverse and inclusive team environment.