Technical Service Operations Lead - Remote

Overview

OXIO is the world’s first telecom-as-a-service (TaaS) platform. We are democratizing telecom and making it easily accessible for brands and enterprises to fully own and operate proprietary mobile networks designed to support their own customers needs. Our TaaS solution combines multiple existing networks into one single platform that can be seamlessly managed in the cloud as a modern SaaS offering. And it gets better - with full network access comes unparalleled business intelligence and insights to help enterprises better understand customer and machine (M2M) behavior. With a continuous focus on innovation, any company can build a powerful telecom presence with OXIO, and in addition help them glean unique customer insights like never before.

In Short

• Manage the daily operations of a global technical service organization and ensure superior quality of service across all product offerings.
• Lead and collaborate cross-functionally with both technical and non-technical peers across the company.
• Drive improvement projects to increase technical service operation objectives related to incident response, tooling, investigation process, and service continuity.
• Develop a strategy to scale the technical service organization cost effectively through automation and the development or setup of tools and features that improve the ability to operate our products.
• Set and manage the annual budget for the technical service organization and manage any associated tools and suppliers.
• Effectively manage and grow a service-minded team.

Requirements

• BA/BS degree or equivalent practical experience.
• 10+ years of total experience with 5+ years in managing regional or global teams.
• Minimum 3 years of telecom experience.
• Effective problem solver who can distill complex technical problems, iterate solutions, and communicate needs effectively.
• Ability to thrive in a fast paced and highly ambiguous environment in which competing priorities must be balanced.
• Effective self-starter capable of identifying an opportunity and capitalizing on it by driving a project or incident through to completion.
• Excellent communicator capable of distilling complex ideas into easily understood concepts and values.
• Experience in technical service operations, incident response, and/or general technical service delivery.
• Previous experience with wireless or other telecommunication products or other high value subscription services highly desirable.
• Preferred: Multilingual with English and Spanish.

Benefits

• Competitive salary and stock option incentive program.
• Company paid healthcare.
• Flexible work arrangements.
• Company sponsored team-lunches and company retreats.
• International organization that enables you to work across boundaries, travel to different locations, and enjoy the dynamics of a rapidly growing startup.
• A diverse and inclusive team.