Technical Lead - Service Desk - Remote

Overview

The ideal candidate will enhance internal capacity and assist the service desk in achieving quicker resolutions, demonstrating advanced technical skills in a service desk setting.

In Short

• Enhance internal capacity for service desk
• Assist in achieving quicker resolutions
• Demonstrate advanced technical skills
• Mentor and support junior team members
• Focus on developing robust solutions for customers
• Mindful of operational costs
• Supportive work environment
• Primarily serving small businesses
• Top provider in the region
• Enjoyable and happy atmosphere

Requirements

• Advanced technical skills
• Experience in service desk settings
• Ability to mentor junior team members
• Strong problem-solving skills
• Experience in developing solutions
• Understanding of operational costs
• Ability to work in a supportive environment
• Experience with small businesses
• Positive attitude
• Team-oriented mindset

Benefits

• Supportive work culture
• Opportunity to mentor
• Work with a top provider
• Engaging work atmosphere
• Focus on professional development
• Competitive compensation
• Work-life balance
• Collaboration with small businesses
• Innovative projects
• Positive team dynamics