Technical Services Lead - Remote

Overview

Be at the center of important connections – between our software and others.

In Short

• Player/coach working directly with clients, plus providing coaching and feedback to peers to ensure a high level of team performance.
• Manage and monitor team status, workload distribution, project timelines, training and onboarding.
• Deliver client projects which may include creating and debugging web pages created within client environments, working with vendors in using API to build and maintain integrations, consulting with clients and internal teams regarding best practices for data management and optimization.
• Create and refine processes, tools, and methodologies to achieve better results.
• Keep internal systems (such as Salesforce) up to date.

Requirements

• Worked for 3+ years in a technical role with a proven track record of success working collaboratively with clients and teams and owning individual projects.
• Have proven experience leading, mentoring and optimizing team performance to achieve spectacular results.
• Can prioritize competing demands, delegate tasks effectively and make informed decisions under pressure.
• Have a strong understanding of technology, with proficiency in one or more of the following: SQL, APIs, HTML, CSS, JavaScript/jQuery and an understanding of relational databases and tools.
• Earned a BS in Computer Science or a related field, and/or equivalent work experience.

Benefits

• 20 days of PTO + 12 paid holidays
• Medical, Dental, Vision, Life/AD&D, and Disability Insurance
• Pet Insurance Discount
• 401(K) Retirement Plan with company contribution
• Collaborative, high-energy work environment
• Hybrid/Remote first workplace