Application Support Analyst - Remote

Overview

An overview paragraph about the job

In Short

• Lead troubleshooting of complex application issues ensuring timely resolution while providing mentorship and best practices within the team to enhance support efficiency.
• Drive incident and problem resolution processes, document actions, escalate unresolved issues, and identify root causes to implement long-term solutions.
• Collaborate effectively with internal teams and customers sharing insights on technical issues and their solutions.
• Maintain and update support documentation, knowledge base articles, and troubleshooting guides while contributing to continuous improvement initiatives.
• Support projects and testing initiatives, including managing AI-related projects and validating new software features before release.

Requirements

• Earned a bachelor’s degree in business, information systems, or related field.
• Have 5+ years of experience in an application support, technical support, or a related role including 2+ years of SQL experience.
• Experience troubleshooting and resolving complex software issues as well as diagnosing software applications and systems.
• Expertise working with software architectures, error analysis, debugging, and cross-functional collaboration to address performance, security, and compatibility issues.
• Strong familiarity with data modification commands, can understand and write intermediate SQL and queries.

Benefits

• 20 days of PTO + 12 paid holidays
• Medical, Dental, Vision, Life/AD&D, and Disability Insurance
• Pet Insurance Discount
• 401(K) Retirement Plan with company contribution
• Collaborative, high-energy work environment
• Hybrid/Remote first workplace