Client Support Associate - Remote

Overview

The Client Support Associate empowers non-profit organizations by providing support for powerful products that help improve the world.

In Short

• Respond to inbound calls, emails, and chats from client organizations.
• Interpret financial data and assist with budgeting and financial management.
• Collaborate with other departments to resolve customer issues.
• Master re:Members products and lead training webinars.
• Advocate for customers by submitting improvement ideas.

Requirements

• Bachelor's degree in business, information systems, or related field.
• Strong interpersonal, oral, and written communication skills.
• Ability to analyze and explain complex data simply.
• Strong computer skills including Microsoft Office.
• Able to work effectively in a team environment.

Benefits

• 20 days of PTO + 12 paid holidays.
• Medical, Dental, Vision Insurance.
• Pet Insurance Discount.
• 401(K) Retirement Plan with company contribution.
• Collaborative, high-energy work environment.
• Hybrid/Remote first workplace.