Client Support Associate - Remote

Overview

The Client Support Associate is responsible for managing and resolving technical issues in a Service Desk/Call Center environment, providing excellent customer service and support.

In Short

• Identify, manage, escalate, and resolve technical issues.
• Troubleshoot IT issues including software, hardware, and networking.
• Answer incoming support calls from customers.
• Utilize Service Desk tools for data entry and tracking.
• Interact with Technical Support teams as needed.
• 1 - 3 years of related work experience required.
• Excellent verbal and written communication skills needed.
• Ability to work in a team and flexible schedule required.
• Technical Support Troubleshooting skills are essential.
• Experience with MS Office is a plus.

Requirements

• 1 - 3 years of call center support experience.
• Strong customer service skills.
• Technical troubleshooting experience preferred.
• Experience in a Service Desk or Technical Call Center is a plus.
• Ability to troubleshoot desktop, printer, and notebook issues.

Benefits

• Comprehensive benefits package available.
• Opportunity for contract to hire.
• Flexible work schedule.
• Supportive team environment.
• Commitment to diversity and inclusivity.