Application Support Analyst - Remote

Overview

This role is a permanent work-from-home opportunity for an Application Support Analyst who will provide front-line support for software applications, ensuring high customer satisfaction and effective problem resolution.

In Short

• Provide front-line support for software applications.
• Document customer requests in an organized manner.
• Educate customers on product value.
• Build rapport and drive customer satisfaction.
• Collaborate with team members and participate in discussions.
• Investigate and escalate product-related issues.
• Deliver client feedback to relevant teams.
• Provide updates on outstanding issues.
• Handle inquiries via email and web forms.
• Work in a fast-paced environment.

Requirements

• 3+ years in application support or similar roles.
• Bachelor's Degree, preferably in Information Technology.
• Strong understanding of Microsoft Applications, especially Excel.
• Experience with CRM systems like Salesforce.
• Familiarity with Jira, Microsoft Teams, and Confluence is a plus.
• Excellent communication skills in English.
• Ability to work under pressure and multitask.
• Strong analytical and interpersonal skills.
• Self-disciplined and proactive.
• Ability to handle quick context changes.

Benefits

• Flexible work-from-home schedule.
• Opportunity to work in a dynamic environment.
• Engagement in team discussions and collaboration.
• Development of customer service skills.
• Supportive work culture.