Application Support Analyst - Remote

Overview

The Analyst will assist with the application support intake and issue evaluation process. As first responder, the Analyst will troubleshoot incidents and actively work to resolve them or escalate as appropriate.

In Short

• Work directly with customers to troubleshoot and resolve application/system issues efficiently to drive customer satisfaction
• Build relationships and trust with customers through open and interactive communication
• Collaborate with internal stakeholders and management to reduce defects and improve overall product/system performance
• Contribute to customer self-help by authoring relevant knowledge base content
• Stay current on technical specifications for WorkForce Software products and Human Capital Management applications through continuous learning activities

Requirements

• Strong technical and analytical aptitude, specifically in complex, enterprise software applications
• Prior technical/system support experience in a customer-facing role is highly preferred
• Experience with SQL and writing complex queries
• Excellent oral and written communication skills
• Prior customer service experience is highly preferred
• Experience with business applications, such as Word, Excel, etc.
• Must work well as a team member and individually
• Familiarity or experience utilizing Java, C#, C++ or 4GL programming languages
• Experience or background in HR, Payroll, or Time and Attendance preferred
• Must be able to join on-call rotation and cover evenings/weekends as necessary

Benefits

• None specified