Product Implementation and Training Specialist - Remote

Overview

The Product Implementation and Training Specialist is responsible for delivering product implementation and support training through in-person and virtual sessions, acting as a subject matter expert, and ensuring effective training delivery.

In Short

• Deliver product implementation and support training sessions.
• Conduct training in both in-person and virtual settings.
• Monitor class participation and analyze content flow.
• Evaluate participants for certification eligibility.
• Act as a subject matter expert in course development.
• Stay updated on product releases and features.
• Travel up to 50% for training delivery.
• Work in a culture that values equity and inclusion.
• Engage in continuous learning and development opportunities.
• Provide exceptional service and support to clients.

Requirements

• Experience implementing and configuring packaged software systems.
• 2+ years of experience in technical and functional field training.
• Understanding of workforce management solutions.
• Knowledge of local terminology related to time and absence processes.
• 1+ years of experience using SQL and writing complex queries.
• Excellent writing, presentation, and communication skills.
• Ability to deliver training in off-hours.

Benefits

• Best-in-class benefits starting on Day 1.
• Opportunities for career growth in an agile environment.
• Ongoing training and development.
• Support for mental health and well-being.
• Company-paid time off for volunteering.
• Commitment to diversity and inclusion.
• Generous retirement savings programs.
• Comprehensive health insurance options.
• Paid volunteer time off.
• Charitable contribution match.