Customer Success Manager - LATAM Region - Remote

Overview

The Customer Success Manager will support WorkForce customers in the LATAM region, driving engagement and ensuring customer satisfaction throughout the lifecycle.

In Short

• Support WorkForce Customers in the growing LATAM region.
• Drive engagement with customers from onboarding to renewal.
• Advocate for customers in all delivery activities.
• Leverage predictive analysis to enhance customer engagement.
• Identify growth opportunities in collaboration with teams.
• Manage customer communication and escalations effectively.
• Oversee customer reporting and account management.
• Analyze customer issues and trends proactively.
• Prioritize customer incidents and validate support performance.
• Provide feedback to product team regarding customer responses.

Requirements

• Fluency in English, Spanish, and Portuguese.
• 5+ years of experience in account management or customer success.
• Knowledge of implementation principles and client lifecycle.
• Excellent communication skills for multi-level audiences.
• Strong customer relationship management skills.
• Able to thrive in a fast-paced, customer-focused environment.
• Analytical and creative problem-solving abilities.
• Familiarity with Salesforce or similar CRM tools preferred.
• Sales and lead generation skills valued but not required.
• Experience managing cross-functional relationships.

Benefits

• Equity, inclusion, and belonging culture.
• Career growth opportunities in an agile environment.
• Ongoing training and mentorship.
• Best-in-class benefits starting on Day 1.
• Focus on mental health and well-being.
• Company commitment to community impact.
• Paid time off for volunteering.