Customer Success Manager - LATAM - Remote

Overview

Your role as a Customer Success Manager is to be the main point of contact for our growing LATAM customer base, focusing on customer training, expansion opportunities, upselling, renewals, and driving product adoption.

In Short

• Lead onboarding activities for new customers
• Conduct regular meetings with customers to understand their needs
• Drive product adoption and customer expansion
• Own renewal and forecasting processes
• Be an Insightful product expert
• Monitor and analyze customer usage
• Deliver exceptional client service
• Help customers through various communication methods
• Ensure customers employ best practices
• Funnel customer feedback to stakeholders

Requirements

• 2+ years of sales/business development/account management experience
• Excellent verbal and written English skills (C1 level)
• Strong negotiation and presentation skills
• Excellent organization and time management skills
• Strong analytical and problem-solving mindset
• Self-motivated and results-driven

Benefits

• Opportunity to work in a growing company
• Engage with a diverse customer base
• Work remotely
• Professional development opportunities
• Collaborative work environment