Remote Otter LogoRemoteOtter

Customer Success Manager - DACH Region - Remote

Posted 2 weeks ago
Customer Service
Full Time
Germany

Overview

As a Customer Success Manager at NavVis, you will play a pivotal role in enabling and increasing the adoption of our hardware and software within our customer base while ensuring customer success.

In Short

  • Act as the trusted advisor for key accounts, building and maintaining strong relationships.
  • Conduct regular high-touch customer activities to deepen engagement.
  • Proactively identify opportunities to increase adoption and usage.
  • Track and report on key account health metrics.
  • Communicate effectively at all levels of the organization.
  • Oversee the onboarding process for new customers.
  • Serve as the primary escalation point for customer issues.

Requirements

  • Bachelors or Masters degree in Geosystems, Civil Engineering or Computer Science.
  • 4+ years of experience in B2B customer success or account management.
  • Exceptional organizational, interpersonal, and communication skills.
  • Native-level fluency in German and excellent proficiency in English.
  • Willingness to travel across the DACH region.

Benefits

  • 30 days of paid time off per year.
  • Access to fitness and wellness facilities.
  • Deutschlandticket subsidy for public transport.
  • Flexible working hours and a hybrid work setup.
  • Full visa and relocation support for international candidates.
  • Competitive compensation package.
  • Up to 4000 EUR employee referral bonus.
  • Financial support for local language classes.
NavVis logo

NavVis

NavVis is a pioneering technology company specializing in advanced indoor mapping and navigation solutions. With a focus on creating high-quality digital twins of physical spaces, NavVis leverages cutting-edge hardware and software to enhance the way businesses visualize and interact with their environments. The company is dedicated to innovation and excellence, providing tools that empower industries such as construction, real estate, and facility management to optimize their operations and improve decision-making processes.

Share This Job!

Save This Job!

Similar Jobs:

Docker logo

Senior Customer Success Manager - DACH Region - Remote

Docker

3 weeks ago

Join Docker as a Senior Customer Success Manager to support strategic customers in the DACH region.

Worldwide
Full-time
Customer Service

HubSpot

DACH Customer Success Manager - Remote

HubSpot

1 week ago

HubSpot is seeking a DACH Customer Success Manager to build relationships and help customers achieve their inbound goals.

Germany
Full-time
Customer Service

HubSpot

DACH Customer Success Manager - Remote

HubSpot

1 week ago

HubSpot is seeking a DACH Customer Success Manager to build relationships and help customers achieve their inbound goals.

Germany
Full-time
Customer Service

HubSpot

DACH Customer Success Manager - Remote

HubSpot

1 week ago

HubSpot is seeking a DACH Customer Success Manager to build relationships and help customers achieve their inbound goals.

Ireland, Germany, UK, France, Spain, Belgium
Full-time
Customer Service

HubSpot

DACH Customer Success Manager - Remote

HubSpot

1 week ago

HubSpot is seeking a DACH Customer Success Manager to build relationships and help customers achieve their inbound goals.

Ireland, Germany, UK, France, Spain, Belgium
Full-time
Customer Service