Customer Success Manager - DACH Region - Remote

Overview

As a Customer Success Manager at NavVis, you will play a pivotal role in enabling and increasing the adoption of our hardware and software within our customer base while ensuring customer success.

In Short

• Act as the trusted advisor for key accounts, building and maintaining strong relationships.
• Conduct regular high-touch customer activities to deepen engagement.
• Proactively identify opportunities to increase adoption and usage.
• Track and report on key account health metrics.
• Communicate effectively at all levels of the organization.
• Oversee the onboarding process for new customers.
• Serve as the primary escalation point for customer issues.

Requirements

• Bachelors or Masters degree in Geosystems, Civil Engineering or Computer Science.
• 4+ years of experience in B2B customer success or account management.
• Exceptional organizational, interpersonal, and communication skills.
• Native-level fluency in German and excellent proficiency in English.
• Willingness to travel across the DACH region.

Benefits

• 30 days of paid time off per year.
• Access to fitness and wellness facilities.
• Deutschlandticket subsidy for public transport.
• Flexible working hours and a hybrid work setup.
• Full visa and relocation support for international candidates.
• Competitive compensation package.
• Up to 4000 EUR employee referral bonus.
• Financial support for local language classes.