Senior Customer Success Manager - DACH Region - Remote

Overview

Docker is a remote first company with employees across Europe, APAC and the Americas that simplifies the lives of developers who are making world-changing apps. We raised our Series C funding in March 2022 for $105M at a $2.1B valuation. We continued to see exponential revenue growth last year. Join us for a whale of a ride!

In Short

• Seeking a talented Senior Customer Success Manager for the DACH region.
• Support Docker's most strategic customers as a trusted advisor.
• Manage communications and touchpoints with covered accounts.
• Work with the product team to manage product requests.
• Run regular account reviews to ensure healthy relationships.
• Educate clients about the product roadmap and provide training.
• Identify accounts likely to churn and develop retention strategies.
• Address escalating client issues quickly and effectively.
• Drive product adoption and usage patterns.
• Gain a deep understanding of clients' businesses to maximize value.

Requirements

• Fluency in English and other European languages is highly desirable.
• Minimum five years of experience as Enterprise Account Executive or Customer Success Manager.
• Proven track record of building relationships with executive-level stakeholders.
• Experience in the developer space is highly preferred.
• Ability to learn complex technical concepts quickly.
• High integrity, customer centricity, and a team-first mentality.
• Strong presentation and writing skills.
• Strategic thinker, proactive in leading account plans.
• Works well under pressure and is results-oriented.
• Ability to work in a matrix environment with various teams.

Benefits

• Freedom & flexibility; fit your work around your life.
• Home office setup for comfort while working.
• 16 weeks of paid Parental leave.
• Technology stipend equivalent to $100 net/month.
• PTO plan that encourages you to take time off.
• Quarterly company-wide hackathons.
• Training stipend for conferences, courses, and classes.
• Equity in the growing start-up.
• Docker Swag.
• Medical benefits, retirement, and holidays vary by country.