Application Support Analyst - Remote

Overview

Rightpoint, a Genpact company (NYSE: G) is a global experience leader. Across 12 offices work with clients end-to-end, from defining and enabling vision, to ensuring ongoing market relevance. Our diverse teams lead with empathy, data and creativity—always in service of the experience. From whiteboard to roll-out, we help our clients embed experience across their operations from front to back office to accelerate digital transformation through a human-centric lens. Rightpoint has been recognized among the top customer experience consultancies in The Forrester Wave™: Customer Experience Strategy Consulting Practices, Q4 2020.

In Short

• Provides professional, remote application support in a fast-paced environment (hybrid onsite availability preferred Hyderabad or Bangalore)
• Day to day ITSM ticketing, triage, and L2 technical support for end-users and application.
• Proactive work includes project support, system administration and maintenance tasks as assigned.
• Work with a 24x7 support team in a fast paced and dynamic environment.
• Provide front line remote support for incoming requests and manages these requests in the Help Desk ticketing system as they progress towards resolution.
• Identifies recurring problems, works with the team to identify the root cause, then plans and executes the necessary steps to eliminate possibility of reoccurrences.
• Contribute to the Knowledgebase.
• Triage software application issues.
• Perform debugging procedures.
• Prepare and support product launch/go-lives Conduct scheduled maintenance, patching, and deployments.

Requirements

• Several years of relevant IT experience in Service Desk, Application, and System Support.
• Demonstrable experience as an application support engineer in a related field.
• Proficient knowledge on one or more programming languages: React, Java Full Stack (Spring Boot, Kafka), CSS/HTML, MobX, Typescript.
• General knowledge of Web Application Web Servers, Web Technologies.
• Understanding of ITSM/ITIL (Incident/Problem Management) and ticketing systems.
• Understanding of Splunk.
• Good verbal and written communication skills.
• Ability to troubleshoot and resolve application and system issues.
• Exceptional documentation skills and attention to detail for documentation.

Benefits

• Flexible PTO – If you need a day off or an extended vacation, take the time!
• Hybrid work environment: Casual and open office or Remote…You choose!
• Great insurance coverage (Multiple Options) and flexible spending accounts.
• 401K with Company Matching.
• Regular Cultural & Social Events including: Community Volunteer Opportunities, Happy Hours, Team Outings, Intramural Sports, and more.
• Monthly WFH stipend (non-taxed).
• Continuous Training, Certifications, and Learning Opportunities.
• Diversity, Equity, & Inclusion initiatives.