Program Manager - Employer Customer Success - Remote

Overview

Handshake is hiring a Program Manager to support our Employer Customer Success team in driving adoption, retention, and expansion of our platform. In this role, you will collaborate closely with Account Managers and Customer Success Managers to help our premium employer partners achieve their early talent hiring goals.

In Short

• Drive employer success by executing project-based work that supports adoption, retention, and expansion efforts across the platform.
• Develop targeted recruiting campaigns by crafting messaging, identifying relevant audiences, and executing outreach to help employers connect with entry-level talent.
• Analyze hiring trends and performance metrics through custom reporting, school strategy insights, and ongoing audits of employer activity.
• Build and maintain strong relationships with end users, ensuring they maximize platform value and achieve measurable ROI.
• Create and maintain best practices and training materials focused on diversity and inclusion, sourcing strategies, and platform optimization.
• Serve as a Handshake product expert, advising employer partners on how to maximize their recruiting success within the platform.
• Collaborate cross-functionally with internal teams to enhance the employer experience and drive product adoption.

Requirements

• 4+ years relevant work experience, preferably in customer facing SaaS, recruiting, implementation, or professional services roles.
• The ability to understand customer business goals and recommend new approaches, strategies and ways to drive adoption and help them hit their hiring targets or solve complex challenges.
• An understanding of ever-evolving needs of a dynamic, growing start-up organization.
• The ability to thrive in ambiguity and work quickly, but not rush.
• Excellent communication and relationship management skills, including experience presenting to stakeholders and leading training sessions.
• Strong analytical and critical thinking skills.
• Experience collaborating cross-functionally across teams such as sales, product, and marketing.

Benefits

• Equity and ownership in a fast-growing company.
• 16 Weeks of paid parental leave for birth giving parents & 10 weeks of paid parental leave for non-birth giving parents.
• Comprehensive medical, dental, and vision policies including LGBTQ+ Coverage.
• $500 home office stipend for you to create a productive workspace at home.
• Generous learning & development opportunities and an annual stipend for skill growth.
• Monthly internet stipend and a brand new MacBook.
• Flexible time off policy and additional holidays.
• Referral bonus for bringing great talent to Handshake.