Program Manager, Customer Success Operations - Remote

Overview

Brightwheel is seeking an experienced Program Manager to join the Customer Success Operations team, focusing on improving operational efficiency and customer experiences in early education.

In Short

• Drive initiatives from end-to-end in collaboration with leadership and stakeholders.
• Analyze customer-facing workflows and data to improve operational efficiency.
• Develop and execute strategies for customer acquisition and retention.
• Create and implement new workflows, SOPs, and automations.
• Design Salesforce automations and collaborate with Systems Operations.
• Use data to inform resource allocation and project prioritization.
• Communicate effectively with stakeholders at all levels.
• Passionate about Early Childhood Education.

Requirements

• 4+ years of operations or program management experience.
• Experience in high-growth environments and SaaS businesses.
• Metrics-driven with a commitment to exceptional customer experiences.
• Strong analytical skills with advanced Excel/Google Sheets proficiency.
• Creative problem solver with exceptional project management skills.
• Proficient in Salesforce, including designing workflows and automations.
• Outstanding verbal and written communication skills.
• Experience with data visualization tools like Tableau is a plus.

Benefits

• Fully remote work environment.
• Opportunity to impact early education positively.
• Collaborative and diverse team culture.
• Access to a network of exceptional investors.