Program Manager - Customer Success Operations - Remote

Overview

Brightwheel is seeking a seasoned Program Manager to join the Customer Success Operations team in a leadership capacity, driving critical business functions and managing a team of Program Managers.

In Short

• Lead the Customer Success Operations team as a Program Manager.
• Analyze root causes and develop aligned solutions.
• Execute a prioritized roadmap of initiatives.
• Manage a team of 2-3 Program Managers.
• Provide mentorship and guidance to team members.
• Design and implement streamlined processes.
• Develop effective workflows and Salesforce automations.
• Communicate effectively with stakeholders at all levels.
• Passionate about Early Childhood Education.
• Thrive in dynamic settings with strong prioritization skills.

Requirements

• Proven track record in program management.
• Experience in leading cross-functional efforts.
• Ability to coach others to success.
• Experience with hiring and performance management.
• Strong communication and collaboration skills.
• Passion for improving operational efficiency.
• Ability to balance individual contributions with team oversight.
• Experience in designing workflows and processes.
• Familiarity with Salesforce (SFDC) is a plus.
• Commitment to achieving ambitious goals.

Benefits

• Fully remote work environment.
• Opportunity to make a significant impact in early education.
• Supportive and diverse team culture.
• Access to exceptional investor group.
• Professional development opportunities.
• Flexible work hours across time zones.
• Engagement with passionate and talented colleagues.
• Focus on work-life balance.
• Commitment to diversity and inclusion.
• Opportunity to lead and mentor others.