Customer Success Enablement Program Manager - Remote

Overview

The Customer Success Enablement Program Manager will contribute to the development, delivery, and continuous improvement of core global Customer Success enablement programs, collaborating with stakeholders to maximize impact.

In Short

• Contribute to the development and improvement of Customer Success programs.
• Collaborate with stakeholders and content development teams.
• Set clear responsibilities and expectations for program stakeholders.
• Develop blended training programs including remote content delivery.
• Define and track program milestones and KPIs.
• Deliver measurable learning outcomes aligned with business needs.
• Report on progress against KPIs.
• Engage with audiences to ensure program relevance.

Requirements

• 3+ years in an enablement or program management role.
• Minimum two years experience in Customer Success or related roles.
• Training or degree in learning and development.
• Passion for learning and inspiring others.
• Outstanding organizational and project management skills.
• Ability to coach and provide feedback.
• Fluent in English with strong communication skills.
• Reliable and conscientious with a commitment to excellence.
• Independent thinker with problem-solving skills.
• Outstanding interpersonal skills.
• Fast learner with an inclusive mindset.
• Results-driven with a track record in dynamic environments.
• Experience in the fast-paced technology sector.

Benefits

• Provided computer equipment tailored to your role.
• Stock grant opportunities based on role and location.
• Additional perks based on employment status and country.
• Flexibility of remote work, including WeWork access.