Customer Success Enablement Manager - Remote

Overview

The Customer Success Enablement Manager will support the customer success team to ensure our school and district partners receive the best possible service from Hazel and remain actively engaged with our platform.

In Short

• Create centralized, user-specific engagement playbooks.
• Coordinate cross-functional engagement and customer success initiatives.
• Create streamlined processes for capturing customer service needs.
• Act as a central point of contact with stakeholders.
• Ensure effective CRM utilization by post-sales teams.
• Create structured training and onboarding plans.
• Organize forums for Account and Customer Success Managers.

Requirements

• 3-5 years of experience in a similar role.
• Prior sales/customer experience.
• Experience in education sales or tech-ed is a plus.

Benefits

• Market competitive compensation.
• Annual performance bonus eligibility.
• Stock options.
• 401k match.
• Healthcare coverage.
• Paid time off.
• A broad range of other benefits and perks.