Senior Manager, Customer Success Enablement - Remote

Overview

The Senior Manager will lead the Customer Success Enablement Partner team, driving team performance and delivering measurable productivity improvements while collaborating with stakeholders to implement effective enablement plans.

In Short

• Lead a team of enablement partners supporting Customer Success teams.
• Set global strategy for stakeholder engagement.
• Own relationships with senior executives to define global standards.
• Align enablement efforts with business needs and demonstrate ROI.
• Represent GTME on the Customer Success senior leadership team.
• Coach enablement partners to elevate performance.
• Work closely with Field Enablement leadership to set strategy.
• Foster a positive and inclusive team culture.

Requirements

• 3 years of experience in Customer Success preferred.
• 3 years of experience in Training or Enablement.
• 3 years of management experience in Customer Success or Enablement.
• Strong leadership and motivational skills.
• Excellent communication skills for complex ideas.
• Ability to influence change across a global organization.
• Experience in a fast-paced, high-growth environment.
• Outstanding prioritization and negotiation skills.
• Strong relationship-building skills with senior executives.
• Experience in coaching and developing team members.

Benefits

• Competitive salary and bonus structure.
• Participation in equity plan for eligible roles.
• Comprehensive benefits package.
• Opportunities for professional growth and development.
• Flexible work environment.