Senior Manager, Customer Success Enablement - Remote

Overview

The Senior Manager will lead the Customer Success Enablement Partner team, driving team performance and delivering measurable productivity improvements while collaborating with GTM stakeholders.

In Short

• Lead a team of enablement partners supporting Customer Success teams.
• Set global strategy for stakeholder engagement.
• Own relationships with senior executives to define global standards.
• Align enablement efforts with business needs and demonstrate ROI.
• Represent GTME on the Customer Success senior leadership team.
• Coach enablement partners to elevate performance.
• Work closely with Field Enablement leadership to set strategy.
• Foster a positive and inclusive team environment.

Requirements

• 3 years of experience in Customer Success preferred.
• 3 years of experience in Training or Enablement.
• 3 years of management experience in Customer Success or Enablement.
• Strong leadership and motivational skills.
• Excellent communication skills for complex ideas.
• Ability to influence change across a global organization.
• Experience in a fast-paced, high-growth environment.
• Outstanding prioritization and negotiation skills.
• Strong relationship-building skills with senior executives.
• Experience coaching and developing team members.

Benefits

• Flexible work environment.
• Opportunities for professional growth.
• Inclusive company culture.
• Support for candidates needing accommodations.